Beauty of Weybridge
25 Queens Road, Weybridge, Surrey KT13 9UG
Email: info@beautyofweybridge.co.uk
Please note that to receive treatments by any of the therapists at Beauty of Weybridge, you must agree to all of these conditions. If you have any queries please ask to speak to the clinic or manager. Definitions “us”, “we”, “our”, “Beauty of Weybridge” refers to the clinic run by Beauty of Weybridge. “You”, “client” refers to a customer of Beauty of Weybridge.
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our Privacy Policy govern Beauty of Weybridge’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.
You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with UK Copyright Law, which forms part of these terms and conditions. All trademarks reproduced in this website exclusive, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time, this website may also include links to other websites.
These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website are subject to the laws of UK.
By becoming or being a customer at Beauty of Weybridge, your agreement with these terms and conditions is implied. These terms and conditions may be updated at our discretion without prior notice. It is your responsibility to read and understand these terms and conditions, a written copy of which is available on request. You may book appointments with us in person, by telephone, by email or our online booking system. Advanced bookings may be refused to clients who have missed appointments without giving at least 48 hours notice.
You may book appointments with us in person, by telephone, by email or our online booking system. Advanced bookings may be refused to clients who have missed appointments without giving at least 48 hours notice.
Arriving late may interfere with your treatment, all appointments will end at their scheduled time so that the next client will not be delayed, and a full charge will be applied. Please arrive 10 minutes prior to treatment if it is your first appointment at the clinic. We require this time for you to complete a personal consultation card, this document is kept securely and in line with our Privacy Policy.
We will refuse treatment to customers who behave in an ill-mannered, aggressive or hostile way towards any member of staff.
We reserve the right to request a deposit in order to secure an appointment. Any changes to the appointment must be made in accordance to the cancellation policy.
Our therapists are not obliged to treat you if they deem treatment is not appropriate for any reason. Some treatments require a patch test for those clients who have never had the treatment with ourselves. We reserve the right the refuse to treat if a patch test has not be performed by ourselves. Prior to any treatment, we will assess your suitability for treatment and whether treatment is likely to be successful. If deemed unsuitable we will inform you as to the reasons why, if you have already paid in full we will will refund the paid amount. In some cases we can recommend an alternative method of treatment. If the alternative method treatment is less in price than the original purchase we will refund the difference.
Treatment time stated may include consultation and dressing time.
Each clients anatomy is different, therefore results are not guaranteed as many factors can influence treatment.
Patch tests are crucial to some of our aesthetic treatments. When you make a booking, you will be informed if you require a patch test, which must be done at least 48 hours prior to your treatment. Our practitioners at Beauty of Weybridge continue to patch test clients to safely identify possible allergies or reactions prior to committing to a full treatment solution. This is a specialist procedure, conducted solely for the safety and comfort of our clients. If you’ve been to us before, but not had a patch test or treatment within the last six months, we require you to return for a repeat patch test for your own safety.
When incidents occur outside of our control and we need to cancel or alter appointments, we will always endeavour to contact you as soon as possible by phone. If you are unable to complete your patch test at least 48 hours prior to your appointment, we reserve the right to cancel your treatment for your own safety.
All courses must be paid for in full at the time of booking, have to be completed within 12 months and are non-refundable. Missed appointments may result in treatments deducted from your course. Have a validity of 12 months from date of purchase, unless otherwise stated. Missed appointments may result in treatments deducted from your course. Have a validity of 12 months from date of purchase, unless otherwise stated. Gift Vouchers & Packages Gift vouchers are valid for 12 months from the date of purchase. Gift vouchers are not refundable. Gift vouchers cannot be redeemed for cash, sold or transferred. You are not under obligation to use the full value of your vouchers during one session. Late cancellation and “failure to show” terms as laid in Beauty of Weybridge booking policy also apply to gift cards – which will be made void at the clinic should you fail to give the required notice. Please check required notice periods based on the value of the booked treatment(s). Our expert team will be delighted to assist you if you need advice.
Eligibility – The payment plan is available for beauty and aesthetic treatments at Beauty of Weybridge.
Deposit & Instalments – An initial deposit is required, followed by monthly instalments.
Payment Schedule – Instalments must be paid on the agreed dates. Late payments may result in cancellation of the plan.
Missed Payments – If a payment is missed, the remaining balance must be paid in full at the next appointment.
Non-Refundable – Payments made towards the plan are non-refundable and non-transferable.
Treatment Completion – Treatments must be completed within the agreed timeframe. Any delays due to missed payments may affect your treatment schedule.
Clinic Rights – Beauty of Weybridge reserves the right to amend or withdraw the payment plan at any time.
We offer Beauty of Weybridge treatment gift vouchers for clients wanting to surprise friends and family with a unique treatment. These gift vouchers may be redeemed up to 12 months from the date of issue; they will then become invalid. Unfortunately, we are not able to remind clients of their expiry dates. Therefore, we ask that you make a note of the expiry date to avoid any disappointment.
If you have purchased any products from Beauty of Weybridge and wish to return or exchange them, products must be returned unopened, with the seal and original packaging intact. Unfortunately, we are unable to accept returns or exchanges on items which have been opened or used or if a product is returned to us in an unsellable condition. This does not affect your statutory rights. To receive a refund on your treatment deposit, please ensure you cancel your appointment well outside the 48-hour timeframe. We ask our clients to respectfully observe these terms and conditions to maintain a positive, healthy and happy clinic. Our priority is our clients and the exemplary experience we aim to provide and these simple guidelines allow us to remain focused on you, our customers.
We reserve the right to alter prices without prior notice.
Please inform your therapist of any medical condition including pregnancy prior to booking as some treatments may not be appropriate for you. Mobile Phones and Devices In the interest of comfort of all our clients, please refrain from talking on a mobile phone and ensure it is switched off, or on silent, for the full duration of your time at the clinic or Spa.
Please understand that we can cannot accommodate children under 12 unless supervised by an adult during your treatment. Clients who bring children with them are responsible for keeping the children quiet and under control during their visit and if any child causes disruption we may cancel your appointment and ask you to leave.
Regrettably there is a no pet policy, due to allergies and in salon sanitisation. Due to the nature of the products and equipment used, pets CANNOT be present during ANY treatments including consultation appointments.
Please ensure you retrieve all your personal items before leaving the premises as we cannot be held responsible for lost items.
If you have a complaint about the service you have received at Beauty of Weybridge please speak to our clinic, team leader or receptionist or send us an email to info@beautyofweybridge.co.uk. If more than 14 days passed since your last email, we advise you to check the Spam folder of your mailbox or reply using the initial email thread with our Customer Relations Team to support our team to identify your already opened claim faster. Thank you for your understanding!
The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we and other members of our group of companies expressly exclude: all conditions, warranties and other terms which might otherwise by implied by statute, common law or the law of equity; any liability for direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for: loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; loss of goodwill; wasted management or office time; and for any other loss or damage of any kind, howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable. This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.
